Chrome Extension Privacy Policy

RO.bot Desktop Sync — Last Updated: March 13, 2026

What This Extension Does

The RO.bot Desktop Sync extension reads repair order data from your dealership management system and syncs it to your RO.bot account. The extension is read-only — it does not modify any data in your DMS.

Data We Read

When you navigate to a repair order, the extension reads the following from the page:

  • Repair order metadata: RO number, tag number, open date, status
  • Vehicle information: VIN, year/make/model
  • People: service advisor name, technician name, customer name
  • Complaint lines: recommendation titles and op codes

This data is only read from authorized dealership management pages. The extension does not read data from any other websites.

Where Data Is Sent

Repair order data is sent exclusively to RO.bot servers at app.ro-bot.io, under your authenticated RO.bot account. Data is transmitted over HTTPS.

We do not send data to any third parties.

Data Stored Locally

The extension stores the following in Chrome's local storage:

  • Your RO.bot pairing credentials (API key, user ID, organization ID)
  • Sync status (last sync time, current RO number)

This data stays on your computer and is only transmitted to RO.bot servers for authentication.

Permissions

  • storage — Store pairing credentials and sync state locally
  • activeTab / tabs — Detect when a DMS tab is active
  • Host permissions — Read repair order data from authorized dealership management pages

What We Don't Do

  • We do not collect browsing history
  • We do not track your activity outside of authorized pages
  • We do not sell or share data with third parties
  • We do not modify any data in your dealership management system
  • We do not collect personal information beyond what is visible on repair orders

Unpairing and Data Deletion

You can unpair the extension at any time by clicking the extension icon and selecting "Unpair this browser." This removes all locally stored credentials. To remove synced data from RO.bot, contact support.

Contact

Questions About This Privacy Policy?

RO-bot Inc.

Email: support@ro-bot.io

This policy applies only to the RO.bot Desktop Sync Chrome extension. For the full RO.bot platform privacy policy, see ro-bot.io/privacy.